Terms and Conditions Jacob Brno
1. Rates and Service
The approximate prices of accomodation and other services are given in the presentation materials of the accomodation provider (website, leaflets, etc.). However, the only valid price for the customer is the one stated in the accomodation voucher (hereinafter referred to as voucher).
The extent of contracted services and prices is bound to their listing in the voucher. The accomodation provider is entitled to change the agreed conditions of the accomodation in situations which he can not affect (e.g., force majeure). The accomodation provider is entitled to cancel reservation for guest who have repeatedly violated the accomodation rules.
2. Cancellation of the accommodation by customer
The customer is entitled to cancel his reservation anytime before the arrival. Such a cancellation requires an email notification (with a delivery report), sent to the email firstname.lastname@example.org.The date and time of this email's despatch is decisive for determining the time of the accommodation cancellation. In case of bookings made on reservation portals Booking.com or Expedia.com the cancellation has to be also done through the reservation portal.
- If cancelled at least 24 hours prior to arrival (untill 2PM on the day before arrival) – no cancellation fee
- If cancelled later than 24 hours prior to arrival or in case of no-show (no arrival/no cancellation) – 100% of the total price
For reservations with non-refundable rate, standard cancellation policy does not apply.
In case of long-term or group reservation (6 person or more) the cancellation policy may be individually specified. Non-refundable deposit for accomodation services (paid in advance) and refundable security deposit (paid apon arrival) may be required.
The accommodation provider will not charge the customer any cancellation fee if the customer was not able to use the services from the following reasons: sudden death in family, customer's hospitalization, natural disaster. Customer is obliged to demonstrate the facts stated above by a written document at the latest 3 days after they emerge.
These terms and conditions are an integral part of the accomodation reservation and the voucher.