Terms and Conditions Jacob Brno 1. Rates and Services:
All the accommodation rates
and prices of other services are listed in presentation materials of the accommodation
provider (website, leaflets, etc.). The only relevant and binding price is
the one stated in the accommodation voucher. The enforceability of contractually
agreed rates and services is conditioned by their listing in the voucher. The
accommodation provider can alter the agreed conditions in such situations
which he/she cannot affect (e.g. force majeure). He/she can also decline a reservation
made by a guest who has violated the provider’s rules and regulations in the
2. Cancellation by the customer:
Reservations can be
cancelled any time prior to arrival. Such cancellations require a written
notice to firstname.lastname@example.org
. The date and time of receiving such e-mail is
used to determine the precise time of cancellation and relevant cancellation
fee. Bookings made via reservation portals (e.g. Booking.com, Expedia.com)
require cancellation via respective reservation portal. 3. Cancellation fees:
If cancelled at least
24 hours prior to arrival (until 2 PM the day before), no
cancellation fee will be required.
If cancelled later than
24 hours prior to arrival or in case of a no-show, 100 % of the total price
will be charged.
policy does not apply for reservations with non-refundable rate. Different
cancellation policy may be arranged for long-term or group reservations
(6-person or more), including the possibility of asking for a non-refundable prepayment
and/or refundable security deposit paid upon arrival. No cancellation fee will be required in case of
cancelling due to a grave unexpected occurrence (death in the family, hospitalization, natural
disasters). Any customer needs to substantiate such occurrence in writing, no
longer than 3 days after the supposed occurrence. 4. Validity:
These terms and
conditions are integral to any reservations made and any vouchers sent.
Certain conditions do not apply to reservations with non–refundable rate.